At Vantage integrated Fullloop CX, our customer experience management software with built-in Thai text analytics with their POS system. Customers comment about their shopping experience on our online platform via QR code printed on the receipt.
The system takes all the comments in real time and automatically separates them into negative or positive comments. The system sends out alerts to the customer service team with the details of negative responses and customer information so they can manage customers’ experience in a timely manner.
Customer services receive the alerts, take care of and close the cases according to the service level, all as planned.