At Vantage deployed Fullloop CX, our AI-powered customer experience management software with built-in Thai text analytics for the client. The platform generates a unique QR code on millions of store receipts everyday at every store location.
Each day around 150,000 customers scan the QR code and comment on their shopping experience on Fullloop CX.
Our system automatically analyzes and classifies positive, neutral and negative feedback to identify unhappy customers in real time. This gives the branch managers all valuable insights with a fighting chance to win back all lost opportunities.