Voice Analytics : NICE Nexidia
At Vantage has partnered with NICE (Nasdaq:NICE), an Israeli company with world-class technologies specializing in analytics and data security since 2016.
Introducing NICE Nexidia, an omnichannel customer interactions analytics solution that is used in many Fortune 100 companies’ contact centers to create a better customer experience.
NICE nexidia can transform your traditional call center into an AI call center. It can cultivate consumer insights from their voices and other interactions with the company to enable your customer assistants to efficiently respond to complaints with the best solution to improve customer experience.
NICE nexidia can decrease repeated calls and redundancy, increase work performance, and improve efficiency and customer satisfaction, while reducing operation costs.